Background

WeServ Systems International, Inc. (A Subsidiary of Fujitsu Philippines, Inc.) provides services to more than 40 Fujitsu accounts, primarily across Asia Pacific, North America, EMEA and Oceania. It is growing rapidly, expanding the scope and complexity of services offered. WeServ is a full service provider of sustainable, end-to-end business, IT infrastructure solutions and services. It has the proven capability to provide outsourced services on a global scale, having a long history and exceptional track record in infrastructure management, software and quality assurance services.

 

Our People

WeServ offers a diverse talent pool of skilled professionals and an experienced management team. It boasts a raft of certified professionals and technically skilled resource base.

  

Location

Bonifacio Global City, Taguig City

 

Services Provided Include

■       Application Services

       - Application Development

       - On site Technical Support

       - Software Testing and Quality Assurance

       - Tool Development and Maintenance

       - Modernization Services

       - Translation Services

■       BPO Services    

       - Customer Management

       - Business Support

       - Specialized Services

■       Remote Infrastructure Management

       - Server Management

       - Network Management

       - Remote Desktop Support

       - Security Management

       - Network Monitoring

       - Problem Management

       - Change Management

       - Asset and Configuration Management

       - Software Application Packaging

       - Messaging and Collaboration

■       Service Desk

       - Incident Ticket Handling

       - Service Request Ticket Handling

       - L1 server hardware and software related support

       - English to Japanese Email and Ticket translation vice versa

       - Service Desk Reporting


Support Services

■        24 x 7 x 365 days

■        3 languages in Filipino, English, and Japanese

 

Sectors Supported

Airline, Financial, IT/BPO, Telecommunications, Manufacturing, Retail, Oil & Gas.

 

Benefits

■       Highly competitive cost base for outsourced services

■       Focused on the standardization of global Fujitsu practices as well as alignment with Fujitsu COEs’ programmes

■       Leverages relationships with technology partners to deliver services to Customers

■       Provides flexible delivery models backed up by proven processes, quality standards and methodologies

■       With robust & secure infrastructure that provides efficiency and flexibility to support global operations

 

World Class Operations

■        ITIL designed processes

■        TRIOLE for Services

■        Sense and Respond® – Approach to Lean Service

■            ISO 14001:2004 Environmental Management System

            - Providing managed infrastructure services to customers within the technical and organization boundaries of WeServ Systems International, Inc.

              Location :  NetSquare Building