BPO service engagement options

■       Extended Team This engagement model involves assigning BPO Service Center manpower resources, individually or as a team, to support LR-specified LR processes, allowing the LR to leverage labor arbitrage advantages. As the term denotes, BPO Services resources are essentially an offshore extended team of the LR-local support operations team. The Extended Team engagement is a practical way for an LR to “test the waters” of shared services before committing to full outsourcing of any of its support functions.

 

■       Full Activity Outsourcing   This model involves BPO Services delivery of the full scope of end-to-end activities for LR-specified support functions (ex. F&A A/R, A/P, G/L) out of the Shared Business Services Center.

 

Benefits

  ■    Reduce Cost

  ■    Strengthen Corporate governance

  ■    Focus on Core Business

  ■    Manage Growth and Risks

  ■    Improve agility to meet changing Customer requirements and new Business opportunities

  ■    Aligned with the Best practice and Global standards

  ■    International BPO experience

  ■    Availability of skilled manpower

 

World Class Operations

■       ISO 9001:2000 QMS

■          ISO 9001:2008 Quality Management System

         -  Scope : Design, development, enhancement, maintenance and support of software applications, and business process outsourcing services for back-office operations.

■       ISO 27001:2005 Information Security Management

■       OHSAS 18001 Occupational Health and Safety Assessment Series

■       ISO 14001 Environmental Management System

■       CMMi 5 Software Development