Background

WeServ’s BPO Services help Lead Regions (LR) who want to improve the effectiveness and efficiency of their back office operations. When the management and operation of the back office is simplified, LRs are not only able to keep costs down with a leaner back office. More importantly, they are able to focus on their core business and improve their competitive posture with more market-aligned service offerings and vastly improved customer service.

 

Our People

WeServ has extensive system integration experience and expertise. It has over forty years of experience working with some of the Philippines’ top banking, telecoms, manufacturing, and retail companies, as well as overseas clients .

 

Locations

Bonifacio Global City, Taguig

 

Support Service

8x5

 

Philippines BPO Service Lines

■       Customer Management

       - Sales Operations

       - Operations Support

■       Business Support

       - Recruitment Support

       - Finance 

       - Procurement (Order Fulfillment)

■       Specialized Services

       - Legal and Commercial Support

       - Creative and Designing

      


 

BPO service engagement options

■       Extended Team This engagement model involves assigning BPO Service Center manpower resources, individually or as a team, to support LR-specified LR processes, allowing the LR to leverage labor arbitrage advantages. As the term denotes, BPO Services resources are essentially an offshore extended team of the LR-local support operations team. The Extended Team engagement is a practical way for an LR to “test the waters” of shared services before committing to full outsourcing of any of its support functions.

 

■       Full Activity Outsourcing   This model involves BPO Services delivery of the full scope of end-to-end activities for LR-specified support functions (ex. F&A A/R, A/P, G/L) out of the Shared Business Services Center.

 

Benefits

  ■    Reduce Cost

  ■    Strengthen Corporate governance

  ■    Focus on Core Business

  ■    Manage Growth and Risks

  ■    Improve agility to meet changing Customer requirements and new Business opportunities

  ■    Aligned with the Best practice and Global standards

  ■    International BPO experience

  ■    Availability of skilled manpower

 

World Class Operations

■       ISO 9001:2000 QMS

■          ISO 9001:2008 Quality Management System

         -  Scope : Design, development, enhancement, maintenance and support of software applications, and business process outsourcing services for back-office operations.

■       ISO 27001:2005 Information Security Management

■       OHSAS 18001 Occupational Health and Safety Assessment Series

■       ISO 14001 Environmental Management System

■       CMMi 5 Software Development