High availability of ICT infrastructures represents a major issue for organizations and for companies that operate across a number of business sites or offices or have vast network users. This is why more corporations have “empowered” ICT service providers to deliver their products and services as their customer demand for it.

Background

The Service Desk from WeServ is very flexible in the provisions of first line technical support for basic PC, server, and other ICT related requirements of needs. It gives a single point of contact for phone support, customer assistance, routing, monitoring, call logging, and call management service. With WeServ’s Service Desk Services, WeServ provides the three elements of the successful Help Desk Center – PEOPLE, PROCESSES and TECHNOLOGY.

 

Service Quality

In today’s service-oriented environment, more organizations are putting a premium on

reliable and efficient Service Desk service.

Service Desk Services enable you to:

■       Focus on core business activities thus enhancing productivity and efficiency in daily activities

■       Have minimal business disruption and maintain high customer satisfaction level

■       Fully exploit the benefits in keeping up with the latest trend in the ICT industry

 

Locations

Bonifacio Global City, Taguig

 

Support Service

7 x 24 hours, 365 days a year