Technology/Services

■       Redundant PBX system

■       Call Accounting

■       Interactive Voice Response System(optional)

■       Automatic Call Distribution

       - Voicemail facility

       - Comprehensive Call Management system

       - Computerized call logging and reception with agreed call response target, and call escalation and management

       - Access to knowledge base and call history

 

Fujitsu Service Desk Capabiities

Our Service Desk Services will support your ICT platforms the way you define it: from providing problem management and resolutions services to most multi-vendor products available in the market, vendor management, and from customized applications systems and platforms to the most comprehensive productivity center type of Service Desk service. This support can start from:

Basic ICT Service Desk

■       Hardware - Intel Servers, PC, Notebooks, Printers

■       Software - Windows OS, Microsoft Office Application

■       Local Area Network

■       Internet

 

Proprietary/Customized ICT Service Desk for larger implementations including:

■       Proprietary Hardware - Servers, POS, Scanners, and other ICT equipment

■       Software - Customized applications and other ICT software applications

 

Benefits

■       Highly competitive cost base for outsourced services

■       Focused on the standardization of global Fujitsu practices as well as alignment with Fujitsu COEs’ programmes

■       Leverages relationships with technology partners to deliver services to customers

■       Provides flexible delivery models backed up by proven processes, quality standards and methodologies

■       With robust & secure infrastructure that provides efficiency and flexibility to support global operations

 

World Class Operations

■          ISO 27001:2013 Information Security Management System

         -  The information security management system as implemented to Retail Services and Global Service Oriented Platform (GSOP)-TPS5 at NetSquare Bldg

            and Ecotower Building, Bonifacio Global City in accordance to FPIGC-ISMS-TB-001 Statement of Applicability version 4.