High availability of ICT infrastructures represents a major issue for organizations and for companies that operate across a number of business sites or offices or have vast network users. This is why more corporations have “empowered” ICT service providers to deliver their products and services as their customer demand for it.

Background

The Service Desk from WeServ is very flexible in the provisions of first line technical support for basic PC, server, and other ICT related requirements of needs. It gives a single point of contact for phone support, customer assistance, routing, monitoring, call logging, and call management service. With WeServ’s Service Desk Services, WeServ provides the three elements of the successful Help Desk Center – PEOPLE, PROCESSES and TECHNOLOGY.

 

Service Quality

In today’s service-oriented environment, more organizations are putting a premium on

reliable and efficient Service Desk service.

Service Desk Services enable you to:

■       Focus on core business activities thus enhancing productivity and efficiency in daily activities

■       Have minimal business disruption and maintain high customer satisfaction level

■       Fully exploit the benefits in keeping up with the latest trend in the ICT industry

 

Locations

Bonifacio Global City, Taguig

 

Support Service

7 x 24 hours, 365 days a year


 

Technology/Services

■       Redundant PBX system

■       Call Accounting

■       Interactive Voice Response System(optional)

■       Automatic Call Distribution

       - Voicemail facility

       - Comprehensive Call Management system

       - Computerized call logging and reception with agreed call response target, and call escalation and management

       - Access to knowledge base and call history

 

Fujitsu Service Desk Capabiities

Our Service Desk Services will support your ICT platforms the way you define it: from providing problem management and resolutions services to most multi-vendor products available in the market, vendor management, and from customized applications systems and platforms to the most comprehensive productivity center type of Service Desk service. This support can start from:

Basic ICT Service Desk

■       Hardware - Intel Servers, PC, Notebooks, Printers

■       Software - Windows OS, Microsoft Office Application

■       Local Area Network

■       Internet

 

Proprietary/Customized ICT Service Desk for larger implementations including:

■       Proprietary Hardware - Servers, POS, Scanners, and other ICT equipment

■       Software - Customized applications and other ICT software applications

 

Benefits

■       Highly competitive cost base for outsourced services

■       Focused on the standardization of global Fujitsu practices as well as alignment with Fujitsu COEs’ programmes

■       Leverages relationships with technology partners to deliver services to customers

■       Provides flexible delivery models backed up by proven processes, quality standards and methodologies

■       With robust & secure infrastructure that provides efficiency and flexibility to support global operations

 

World Class Operations

■          ISO 27001:2013 Information Security Management System

         -  The information security management system as implemented to Retail Services and Global Service Oriented Platform (GSOP)-TPS5 at NetSquare Bldg

            and Ecotower Building, Bonifacio Global City in accordance to FPIGC-ISMS-TB-001 Statement of Applicability version 4.